Privacy Policy

Last updated: December 01, 2025

This Privacy Policy explains how Water Industry Training Specialists, Inc. (“we,” “us,” or “our”) collects, uses, and shares information when you use Water Industry Training Specialists at https://www.backflowschool.com/ (the “Site”) and our training services. This Site is intended for adults involved in professional training and compliance-related education.

By using the Site or registering for our courses, you agree to the practices described in this Privacy Policy.

1. Who We Are

Water Industry Training Specialists is operated by Water Industry Training Specialists, Inc.. We provide online and/or in-person training courses, including scheduling, enrollment, and course completion tracking for adults.

If you have questions about this Privacy Policy or how we handle your information, contact us at info@backflow-prevention.com or at the mailing address at the end of this Policy.

2. Information We Collect

We collect information about you in three main ways: information you provide directly, information collected automatically, and information received from third parties.

2.1 Information You Provide to Us

When you use Water Industry Training Specialists, you may provide us with:

Contact details, such as your name, email address, and phone number.
Account details, such as username and password (stored in encrypted form).
Billing and payment details, such as billing address and limited payment information (for example, card type and last four digits, but not the full card number).
Professional information, such as your company or employer name and role, if you choose to provide it.
Course-related information, such as course enrollments, completion status, quiz results, certificates, and attendance.
Any information you send us when you contact support or communicate with us (for example, by email or contact forms).

2.2 Information Collected Automatically

When you visit the Site or use your account, we may automatically collect:

Log information and usage data (such as IP address, browser type, device type, pages viewed, and the dates and times of your visits).
Approximate location information (such as city or region) based on your IP address.
Technical data needed to keep you logged in, remember your settings, and track course progress.

2.3 Information from Third Parties

We may receive information about you from:

Payment processors, who send us limited payment and transaction information.
Email or learning management tools connected to the Site (for example, to track enrollments and completion records).
Organizations or employers who enroll you in training through Water Industry Training Specialists, if applicable.

3. How We Use Your Information

We use your information to operate, maintain, and improve Water Industry Training Specialists and our training services, including to:

Create and manage your account and profile.
Register you for courses and manage your enrollments, schedules, and course progress.
Deliver course content, track completion, and issue certificates or other proof of completion.
Process payments, send invoices or receipts, and keep accurate accounting and tax records.
Respond to your questions, support requests, and other communications.
Send important service-related messages (for example, schedule changes, course reminders, policy changes, or security notices).
Maintain the security and integrity of the Site, prevent fraud, and detect abuse.
Improve our courses, offerings, and user experience based on usage data and feedback.

We may also send you optional marketing or course announcement emails about new sessions or offerings. You can opt out of non-essential marketing emails by using the unsubscribe link in those messages.

4. How We Share Information

We do not sell your personal information. We share information only as needed to run Water Industry Training Specialists, comply with the law, or protect our rights.

We may share your information with:

Service providers that help us operate the Site and our services, such as hosting providers, learning management tools, email services, analytics providers, and payment processors.
Instructors or administrative staff who need access to course data (for example, attendance, test results, or completion status) to run the training.
Organizations or employers that enroll you in training, where we have been asked to provide completion records or status.
Professional advisors, such as lawyers, accountants, or auditors, when reasonably necessary for our business or legal obligations.
Government authorities or law enforcement, if required by law, court order, or to protect our legal rights, safety, or property, or that of others.

Each service provider only receives the information reasonably necessary to perform their role and is expected to handle that information appropriately.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on Water Industry Training Specialists to:

Keep you logged into your account.
Remember your preferences and settings.
Track course progress and completion.
Understand how visitors use the Site so we can improve it.

You can control cookies through your browser settings. If you disable certain cookies, some features of the Site (such as staying signed in or tracking progress) may not function properly.

6. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including to:

Provide your courses and maintain your account.
Maintain accurate training and completion records for you or your organization.
Comply with our legal, tax, and regulatory obligations.
Resolve disputes and enforce our agreements.

When information is no longer needed, we may delete it or de-identify it so that it can no longer reasonably be linked to you.

7. Data Security

We use reasonable technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), restricted access based on role, and secure password storage.

No system can be guaranteed 100% secure. We work to protect your information but cannot promise absolute security. If we become aware of a security incident affecting your information, we may notify you and any applicable regulators as required by law.

8. Your Choices and General Rights

Depending on where you live, you may have certain rights regarding your personal information. Regardless, we try to handle all user requests in a reasonable way. You may:

Update your account information by logging into your profile.
Opt out of non-essential marketing emails by using the unsubscribe link in those emails.
Contact us at info@backflow-prevention.com if you want to request access to, correct, or delete certain personal information, subject to our legal and business obligations.

9. California Privacy Rights

If you are a California resident, California law (including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, collectively “CCPA”) may provide you with additional rights regarding your personal information. This section explains how we handle those rights where the CCPA applies to our activities.

9.1 Categories of Personal Information We Collect

In the past 12 months, we may have collected the following categories of personal information (as defined by California law):

Identifiers such as your name, email address, account username, IP address, and device identifiers.
Customer records such as billing address and limited payment information (for example, payment method type and last four digits of a card).
Commercial information such as records of courses purchased, enrolled in, or completed.
Internet or network activity such as browsing history and usage on the Site, including pages viewed, time spent, and interactions with content.
Approximate geolocation data based on your IP address (city/region level).
Professional or employment-related information such as your company or employer name and role, if you choose to provide it.

We collect these categories from you directly, automatically from your use of the Site, from service providers (such as payment processors), and from organizations or employers who enroll you in training, if applicable.

9.2 Business or Commercial Purposes for Collection

We use the categories of personal information listed above for the purposes described in this Privacy Policy, including to provide and manage courses, process payments, maintain training records, secure and improve the Site, and comply with legal obligations.

9.3 Sale or Sharing of Personal Information

We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising as those terms are defined under California law. If this changes in the future, we will update this Policy and provide any required notices and opt-out options.

9.4 Your Rights Under California Law

Subject to certain exceptions, California residents may have the right to:

Right to know/access — Request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.
Right to delete — Request that we delete personal information we collected from you, subject to certain exceptions (for example, where we must keep the information to comply with the law or complete a transaction).
Right to correct — Request that we correct inaccurate personal information we maintain about you.
Right to limit use of sensitive personal information (if applicable) — Direct us to limit certain uses or disclosures of sensitive personal information, if we collect it beyond what is reasonably necessary to provide the services you requested.
Right to non-discrimination — We will not discriminate against you for exercising your privacy rights.

9.5 How to Exercise Your California Rights

To exercise your California privacy rights, you (or your authorized agent) may contact us at info@backflow-prevention.com with the subject line “California Privacy Request” and tell us which right you want to exercise. We may need to verify your identity (for example, by confirming information associated with your account or recent activity) before we can respond.

Where the CCPA applies, we will respond to your request within the time frames required by California law, subject to any permitted extensions and exceptions.

10. Third-Party Websites and Services

The Site may contain links to third-party websites, services, or content that we do not control. We are not responsible for the privacy or security practices of those third parties. You should review the privacy policies of any third-party sites or services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If we make material changes, we may also provide additional notice, such as posting a notice on the Site or sending you an email.

Your continued use of the Site after we post any changes means you accept the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Water Industry Training Specialists, Inc.
1131 Elko Drive, Sunnyvale CA 94089
Email: info@backflow-prevention.com